Commitment From Top Management

Total Cost of Risk Approach

Professional and Marketing Strength

We ensure our clients that we will exercise and maintain the highest standards of integrity, professionalism and expertise at all times. Our aim is to provide our clients with personalized and reliable service. As such our commitment to our clients is the personal involvement of our CEO to the service structure at the outset who will be responsible for the consistent quality of service delivery standards of MP Insurance Brokers Sdn. Bhd.

Our approach goes beyond the transaction of insurance placements. Our objective is to provide professional advice on risk management options that will enable an effective and efficient approach towards controlling our clients’ total cost of risk. In short, we strive to provide business solutions in managing risks.

Our team consists of professionals who have extensive experience, expertise and contacts in the insurance market coupled with a solid understanding of the technicalities involved. Their credibility and track record will enable them to act on behalf of our clients to effectively and efficiently achieve the benefits of an out-sourced function. However, our approach towards the relationship with our clients is to secure a partnership where the successful management of this function is as important to us it is for our clients.

We are also committed to our clients to provide programmer alternatives. Our professionals are willing and able to develop untried approached with perseverance and negotiation skills to leverage to the benefit of our clients.

Our Strengths

Risk Identification and Analysis

Development and Structure Insurance Programme

Marketing and Placement of Insurance

Policy Administration

The first prerequisite which is the focus of MP’s philosophy is to attain a full understanding of our client’s business and operations. We will be able to identify the inherent risk exposures from the risk profile developed.

The risk profile will be the basis with which the framework of the alternative risk transfer mechanisms including insurance will be structured.

Our professional team is well versed with the insurance products available in the market. From the risk profile developed we would be able to design and tailor the structure of the insurance program to address our clients’ specific needs. We recognize that all our clients have differing needs and priorities which is the reason why MP strives to provide each of our clients with cost effective solutions within a dynamic environment. We have the ability and expertise to provide each and every one of our clients a professional and independent view of the available insurance products and arrive at manuscript and customized products that meet their individual requirements.

MP’s professionals have a proven track record and credibility within the insurance market. After the structure of an appropriate insurance program, our professionals who are conversant with prevailing market conditions will work with our clients to develop a marketing strategy that will source and identify credible insurance markets to leverage the optimum and most competitive terms. Our market knowledge and relationships with leading insurance markets will secure cost effective insurance coverages for our clients.

We will at the outset develop a service plan with our clients that will chart and set out delivery standards and milestones. This will reflect our commitment to our clients to deliver service excellence that will be subject to performance appraisals. This enables our clients to control and determine our effectiveness and ensures accountability. Part of this service plan would be the day-to-day administration and turnaround time for the implementation of the insurance programme.

Contract Reviews

Employee Benefits

Claims Management

Property Loss Control

MP has a specialization within the company that focus on the structure of employee benefit insurance plans. Human resources and thus management of the compensation and benefits package is critical to any successful organization. Our professionals have extensive experience in the employee benefits market and conversant with the structure and leveraging of insured plans and as such able to offer valuable advice on alternatives as well as benchmark industry norms. Part of our service would also be to assist our clients in the administration and implementation of elected employee benefits programmes.

Claims settlement is the test of any insurance programme and is a critical element to the successful management of any organizations total cost of risk. Recognizing this, our commitment to our clients is to achieve effective and efficient claims settlement. To this end our services will include :

• Developing claims reporting and handling procedures for our clients that best suit their operational needs and structure.
• Communicating these procedures to the relevant persons within our organization.
• Negotiation of losses with insurers.
• Monitoring claims to assure prompt and adequate settlement according to policy conditions.
• Reviewing all claims submitted to insurers to verify that the reserves are reasonable. This has a bearing on renewal terms and conditions.
• Providing updated claims status to our clients.

We will work with our clients and insurers to develop property loss control programmes. This will assist our clients in loss prevention and thus positively add to the management of the total cost of risk concept.

Frequently these programmes will also assist our clients to reduce direct premium costs.